Our Service Standards & The 15-Minute Rule
Consistency builds trust. We commit to the following standards for every ride.
15-Minute Rule
Chauffeurs arrive at least 15 minutes before scheduled pickup time.
Uniform & Presentation
Drivers wear professional attire and maintain a polite, discreet demeanour.
Vehicle Cleanliness
Every vehicle is detailed daily and sanitised between rides.
Communication
Clients receive driver name, phone number and vehicle details prior to pickup.
Why Standards Matter
In executive transportation, consistency is everything. Our service standards ensure that whether you're booking your first ride or your hundredth, the experience is predictable, professional and stress-free.
Additional Commitments
- Flight tracking and automatic pickup adjustments
- Complimentary bottled water in every vehicle
- Wi-Fi and device charging available
- Climate-controlled vehicles year-round
- Luggage assistance at every stop
The 15-Minute Rule Explained
Our chauffeurs arrive at the pickup location at least 15 minutes before the scheduled time. This buffer ensures:
- •The vehicle is positioned and ready when you are
- •Traffic delays don't impact your departure
- •You never wait, even if you're early
- •Airport pickups account for parking and terminal navigation
On-Time Performance
Of our rides arrive on time or early, measured over the past 12 months across all markets.